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With the potential for some serious winter weather in the Ozarks, City Utilities of Springfield is getting ready to respond. KSMU's Missy Shelton reports.
City Utilities of Springfield is preparing to respond to any power problems the incoming winter storm might create for its 110,000 customers. Joel Alexander is the CU spokesperson.
Alexander says, “We’ve been monitoring the progression of this storm for several days now, as we always try to do when we know there’s weather headed our way. All of our crews are on standby, all of our support staff is on standby, ready to come in and we will have additional staff here throughout the night and throughout this event until it’s all taken care of.”
Alexander says CU has already lined up extra help, if power outages become widespread.
He says, “We do have contract crews, line and tree-trimming crews, that are ready to come this direction, if necessary. We do that through independent contract groups, through other agencies and we work through the Missouri Public Utility Alliance—the municipal utilities that work together at times such as this to make sure their customers are taken care of.”
If you are a CU customer and you experience a power outage, you can report the problem by calling 1-888-863-9001. Alexander says it’s very important to contact CU when your power goes out…otherwise, the utility may not know you’re having a problem.
He says, “We really don’t know on a house by house basis. We have a really good idea of when we have a substation problem or a feeder problem through those neighborhoods. But individual homes and businesses, until we move to an automated system, we’re not going to have that in place, so calling that number is critical.”
If you see any fallen power lines, Alexander sys it’s best to report the problem and avoid going near the lines because there are many potential dangers associated with down utility lines.