Heather Blades

(Photo courtesy Missouri State University)

Since we've been talking this week about the issue of civility and civil discourse in Springfield, there's a program here at Missouri State University that deals every day with those very issues: the Center for Dispute Resolution, a part of the MSU Department of Communication. The Center provides numerous services and support programs to help individuals, organizations and communities deal with conflict in positive and productive ways.  And they can boast an impressive record of success in this area. So we thought the Center's Director and Associate Director, Dr. Charlene Berquist and Heather Blades, would have some valuable insight into the problem and creating, and maintaining, civil discourse in a society that seems to be geared toward everything but civility.